Toast expands Toast IQ with conversational AI assistant

Technology

Photo: Adobe Stock

October 29, 2025

Toast has expanded its Toast IQ intelligence ecosystem with the launch of a conversational AI assistant for restaurants and food and beverage retailers. The tool, drawing on real-time and historical data from approximately 148,000 customer locations, is purpose-built for hospitality and designed as an operator’s “right hand,” according to a press release.

The assistant goes beyond simply answering questions by proactively surfacing insights and executing tasks directly within Toast, empowering operators to run their businesses faster and smarter. It provides a personalized “For you” feed with timely recommendations, allows users to ask complex business questions in plain language, and enables operators to take action — like updating menus or editing shifts — all from a single conversational interface.

Steve Fredette, president and co-founder of Toast, stated the tool is an answer to a core challenge facing operators: “Operators have access to a mountain of data that can help them make informed business decisions — but limited time to sift through it for actionable insight,” Fredette said in the release.

“Toast IQ is our answer. Working with our customers, we built this easy-to-use, always-on experience that goes beyond simply answering questions. It provides proactive, personalized recommendations and enables operators to quickly take action and make updates across the Toast platform. Toast IQ knows each user’s business and the industry, and it furthers our vision to bring practical, outcome-driven AI to restaurants and food and beverage retailers of all sizes. We will continue to enhance Toast IQ, and we look forward to seeing the additional value it can deliver.”

Early access customer Romain Bernus, co-owner and head of operations and growth at Le Petit Four Bakery, praised the AI assistant’s impact on efficiency.

“Pulling reports was just too slow when we’re so busy — it always meant late-night research scrolling through tabs and filters,” Bernus said in the release. “Now, complex reports take five seconds. Toast IQ gives me an edge and tells me things I’d never have the time to figure out. Being educated on your own business data in a way that takes no time out of my day — it’s not just saving time. Toast IQ changes everything for small businesses like ours. We would never go back to a POS that didn’t offer this tool.”

He also noted the practical benefit of profitability analysis: “Toast IQ makes it easy to gauge profitability ahead of time, which gives me confidence when launching something new. When we tested a seasonal Pumpkin Spice Latte, I was able to plug in the costs and daily volume, and Toast IQ showed us the margins. Now we’re launching it next week.”

Partnership with Coca-Cola

Toast also announced a collaboration with The Coca-Cola Company to create an exclusive AI-powered feature within Toast IQ to help operators boost beverage sales through menu optimization.

Josh Gurley, VP, digital partnerships and capabilities at The Coca-Cola Company North America, explained the motivation behind the collaboration.

“We know that restaurant operators are constantly looking for ways to boost revenue, and beverages are a high-margin way to do that with a part of the meal that is often missing from today’s digital orders. We are committed to helping our partners succeed, and our collaboration with Toast provides a powerful solution that helps them solve a fundamental business challenge by seamlessly optimizing their menus. We worked together with Toast to iterate on and refine this experience, and we’re thrilled to see this technology-enabled, AI-powered solution come to life for our customers,” he said in the release.

The Toast IQ conversational AI assistant is available to all U.S. customers on iOS and Android via the Toast Now mobile app and Toast Web.