Shake Shack testing robot deliveries in Chicago

Technology

Photo: Coco

November 19, 2025

Shake Shack is partnering with Coco Robotics to introduce autonomous, zero-emission robot delivery service for its customers in Chicago, facilitated through the Uber Eats platform.

The collaboration brings Coco’s sidewalk robots to two Shake Shack locations in the city, with plans for expansion. The move aims to enhance the guest experience and improve efficiency, especially during peak and cold-weather hours, according to Steph So, Shake Shack’s chief growth officer.

“At Shake Shack, we’re always looking for new ways to meet our guests where they are, and this partnership gives us another convenient option to bring the Shack experience to them,” So said in a company press release.

How it works

The system is designed for seamless integration. Orders placed through Uber Eats go directly from the kitchen to a Coco robot waiting at the curb. The robot then completes the final leg of the journey, delivering the order directly to the customer. This process requires no manual entry or extra steps for Shake Shack’s in-store teams.

Melissa Fahs, chief commercial officer at Coco Robotics, said the partnership helps extend Shake Shack’s “fine casual experience” to its delivery orders.

“By integrating Coco’s autonomous delivery technology into Shake Shack’s operations with Uber Eats in Chicago, we’re supporting their mission to bring great food and hospitality to more guests — efficiently, sustainably, and with the same care that defines every Shack experience,” Fahs said in the release.

For Uber Eats, the collaboration deepens its investment in autonomous delivery technology.

“We’re thrilled to deepen our partnership with Coco and deliver the next generation of efficient deliveries to Shake Shack customers in Chicago through Uber Eats,” Megan Jensen, head of autonomous delivery operations at Uber Eats, said in the release.

Coco’s robots navigate sidewalks in high-traffic urban areas to complete the delivery safely, without requiring additional tips or fees from the customer. The service allows the fast casual chain to fulfill more orders, ensuring reliable delivery timing and a consistent experience for guests.

The partnership with Coco, which calls itself the world’s leading urban robot delivery platform, is part of Shake Shack’s strategy to explore innovative ways to offer convenience and growth.